Cancellations, Fees, and Refunds

A cancellation notice will only take effect from the date we receive a request in writing.

Cancellation charges will be applied as shown below, calculated from the day we receive written notice. However, in addition to the charges below, flight, bus, and train tickets and pre-paid excursions may be non-refundable.

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Please read thoroughly before canceling your booking.

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Cancellation fee per person

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60 - 90 days - Deposit + Processing Fee $50

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31 - 59 days - 50% of total holiday cost or deposit - whichever is greater + Processing Fee $50

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30 days or less - 100% of the total holiday cost

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Refunds

Refunds are processed within ten business days in the same form of payment received minus processing fees and/or credit card fees.

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Please Note: Add-on excursions are not eligible for refunds unless otherwise specified.

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Please Note: Should one or more party members cancel, the per-person holiday price of those still traveling may increase, and you will be liable to pay this increase.

 

If You Change or Cancel Your Booking

Any changes to a confirmed Package Booking (for example, hotel and passenger names but NOT departure dates) must be requested in writing by the person signing the booking form. In making a change, any increase in tour price and/or applicable fees at the time of rebooking will be passed to the traveler, who will incur an administration fee of $50 per change.

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All amendment charges are nonrefundable in any circumstances. While every reasonable effort will be made to accommodate changes and additional requests, we cannot guarantee that we will meet your requested change. If we cannot assist you and you do not wish to proceed with the original booking, we will treat this as your cancellation. A cancellation fee may be payable in accordance with our standard cancellation policy.

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If you or any member of your party is prevented from traveling on their Package holiday, that person may transfer their place to someone else, subject to the following conditions:

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1. you introduce that person and satisfy all the conditions applicable to the holiday;

2. you pay any outstanding balance payment, as you and the transferee remain jointly and severally liable for payment of all sums 

3. The transferee agrees to these booking conditions and all other contract terms with us.

Standard cancellation charges will apply to cover our estimated costs if you cannot find a replacement. Otherwise, no refunds will be given for passengers not traveling or unused services.

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Please Note:

We do not provide the option to deviate from the arrangements that form part of a group tour except where free time is listed. If you make independent travel arrangements during a group tour, the remainder of your tour and any other services forming part of your booking with us can be forfeited. Our liability to you and/or your party will cease at this point, with no recourse for refund or compensation.

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Specific arrangements (such as flight and/or train tickets) may not be amended or transferred after they have been confirmed, and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

 

Delays, Missed Arrangements, and Curtailment

Suppose you or any party member misses your flight or another transport arrangement. If it is canceled or you are subject to a delay of over 3 hours for any reason, you must contact us, the airline, and your insurer or other transport supplier immediately.

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A delay or cancellation of your flight does not automatically entitle you to cancel any other arrangements, even when those arrangements have been made in conjunction with your flight.

Suppose you cut short your holiday and have no reasonable cause for complaint about the standard of the travel services provided. In that case, we will not offer you a refund for the part of your tour not completed or be liable for any associated costs you may incur. Depending on the circumstances, your travel insurance may offer cover for curtailment. It is your responsibility to contact your insurer at this time for their instruction and to obtain any receipts locally that are required for your claim.